Return & Refunds Policy

Our Satisfaction Promise

We want you to be 100% happy with your purchase. If you aren't completely satisfied, we offer a 60-day return policy, meaning you have 60 days after receiving your item to request a return.

1. Return Eligibility
To be eligible for a full refund, your item must be in like-new condition.

  • Fit & Trial: We understand you may need to open the box to check the fit or functionality. Returns are accepted on opened items as long as they are undamaged and clean.
  • Condition: Items must show no signs of heavy wear, scratches, or soilage. Please ensure all parts are free of debris before returning.
  • Packaging: Include the original packaging and any accessories (e.g., manuals, carrying cases).
  • Proof: A receipt or order number is required.

2. How to Start a Return
To initiate a return, please email us at support@splendrix.com.

  • Include your Order Number and the reason for the return.
  • If your return is accepted, we will send you a return shipping label and instructions.
  • Note: Items sent back without first requesting a return cannot be accepted.

3. Return Shipping Fees

  • Defective or Wrong Items: If the product arrived damaged, defective, or incorrect, we will cover 100% of the return shipping costs.
  • Standard Returns (Change of Mind/Fit): If you are returning the item because it doesn't fit or you changed your mind, the customer is responsible for the return shipping fee. This amount may be deducted from your final refund if a prepaid label is provided.

4. Damages and Issues
Please inspect your order upon reception. If you notice any defects or if you received the wrong item, contact us immediately at support@splendrix.com so we can make it right.
Defective units will be replaced at no cost to you.

4B. Product Not as Described / Unmet Expectations
We stand behind our product descriptions and do our best to represent our items accurately. However, if you feel the product does not match the description or did not meet your expectations for any reason, a return of the item is required in order to be eligible for a refund — no exceptions.

  • No returnless refunds: Refunds will not be issued for items that are claimed to be not as described unless the physical product is returned to us first.
  • Return condition: The item must be returned in its original or like-new condition, with all parts and packaging included, in order to qualify for a full refund.
  • How to proceed: Contact us at support@splendrix.com with your order number and a description of the issue. If your claim is accepted, we will provide a return shipping label and next steps.
  • Shipping costs: If the product is confirmed to be materially different from its description upon our inspection, we will cover the return shipping cost. If the item matches its description and the return is due to unmet personal expectations, standard return shipping fees apply.

5. Exceptions / Non-Returnable Items
Certain items cannot be returned:

  • Hygiene-related items: Replacement parts or accessories that have been opened (for sanitary reasons).
  • Gift Cards: Digital gift cards are non-refundable.
  • Hazardous Materials: (Not applicable to most products, but standard policy applies).
    Please contact us if you have questions about your specific item.

6. Exchanges
We do not offer exchanges at this time.

7. Refunds

  • We will notify you once we've received and inspected your return.
  • Approval: If the condition is approved, you'll be automatically refunded on your original payment method.
  • Timeline: Please allow up to 1 - 5 business days for us to process the return after receipt. Keep in mind it can take additional time for your bank or credit card company to post the refund.
  • Delays: If more than 15 business days have passed since we approved your return and you haven't seen the funds, please contact us at support@splendrix.com.

8. Lost, Stolen, or Missing Packages

Once a shipment is marked as Delivered by the carrier, we are no longer responsible for the package. Splendrix is not liable for packages that are lost, stolen, or missing after a confirmed delivery has been recorded. By placing an order, you acknowledge and accept this policy.

8A. Without Shipping Protection
If you did not purchase Shipping Protection at checkout, Splendrix cannot be held liable for packages that are lost, stolen, or go missing after the carrier has recorded a confirmed delivery. In this case, we recommend:

  • Checking around your property, with neighbors, or in any secure delivery areas.
  • Contacting your local post office or carrier directly, as GPS delivery scans can sometimes be recorded slightly early.
  • Filing a claim with the carrier directly.
  • Reporting the theft to your local authorities if you believe your package was stolen.

We will do our best to assist you, but we cannot guarantee a replacement or refund for packages confirmed as delivered without Shipping Protection.

8B. With Shipping Protection
If you purchased Shipping Protection at checkout, you are covered in the event your package is lost, stolen, or goes missing after a confirmed delivery. To file a claim:

  • Email us at support@splendrix.com with your order number and a description of the issue.
  • We will review your claim and, if approved, issue a replacement or full refund at our discretion.
  • Claims must be submitted within 7 days of the delivery date shown on your tracking.

Shipping Protection covers loss and theft only. It does not cover returns, exchanges, or dissatisfaction with the product.

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