Our Satisfaction Promise
We want you to be 100% happy with your purchase. If you aren’t completely satisfied, we offer a 60-day return policy, meaning you have 60 days after receiving your item to request a return.
1. Return Eligibility
To be eligible for a full refund, your item must be in like-new condition.
- Fit & Trial: We understand you may need to open the box to check the fit or functionality. Returns are accepted on opened items as long as they are undamaged and clean.
- Condition: Items must show no signs of heavy wear, scratches, or soilage. Please ensure all parts are free of debris before returning.
- Packaging: Include the original packaging and any accessories (e.g., manuals, carrying cases).
- Proof: A receipt or order number is required.
2. How to Start a Return
To initiate a return, please email us at support@splendrix.com.
- Include your Order Number and the reason for the return.
- If your return is accepted, we will send you a return shipping label and instructions.
- Note: Items sent back without first requesting a return cannot be accepted.
3. Return Shipping Fees
- Defective or Wrong Items: If the product arrived damaged, defective, or incorrect, we will cover 100% of the return shipping costs.
- Standard Returns (Change of Mind/Fit): If you are returning the item because it doesn’t fit or you changed your mind, the customer is responsible for the return shipping fee. This amount may be deducted from your final refund if a prepaid label is provided.
4. Damages and Issues
Please inspect your order upon reception. If you notice any defects or if you received the wrong item, contact us immediately at support@splendrix.com so we can make it right. Defective units will be replaced at no cost to you.
5. Exceptions / Non-Returnable Items
Certain items cannot be returned:
- Hygiene-related items: Replacement parts or accessories that have been opened (for sanitary reasons).
- Gift Cards: Digital gift cards are non-refundable.
- Hazardous Materials: (Not applicable to most products, but standard policy applies).
Please contact us if you have questions about your specific item.
6. Exchanges
The fastest way to ensure you get what you want (e.g., swapping for a different size or color) is to return the item you have. Once the return is accepted, make a separate purchase for the new item.
7. Refunds
- We will notify you once we’ve received and inspected your return.
- Approval: If the condition is approved, you’ll be automatically refunded on your original payment method.
- Timeline: Please allow up to 10 business days for us to process the return after receipt. Keep in mind it can take additional time for your bank or credit card company to post the refund.
- Delays: If more than 15 business days have passed since we approved your return and you haven’t seen the funds, please contact us at support@splendrix.com.
